It feels like an eternity since we switched the computers off and diverted the phones, in all fairness it’s been a very long break this time and it’s the longest I’ve ever taken out of the business. It has certainly been worthwhile…

I am now ready to leap into action on Tuesday. Up until now I have always had some guilt, pressure or panic but I have relaxed completely over the holidays: enjoyed my friends and family, eaten far too much, slept loads and watched some truly rubbish telly.

I haven’t completely forgotten about work and have lots of ideas and plans to implement upon my return. One of those plans is to create a live open forum through our site where folks that are coming up against issues on their calls can have access to real-time assistance when they need it most. Check back and request log in instructions over the next few weeks.