August 30, 2011

Tip for today!

Filed under: Blog,Techniques — Rachel @ 10:05 am

Tip for today:

Many people are returning from annual leave today or have taken extra time off to encompass the bank holiday so will be returning to a mountain of emails and a bigger than normal workload.

Factor this in when you are calling them by saying

“I appreciate you have probably returned to a huge amount of emails today after your break. One of them is from me and I understand that you won’t want to talk to me at the moment but I would like to have a conversation with you. Would you give me a time to call you back so that we can have a conversation?”

This earns your respect fairly quickly, your prospect is more likely to be open with you and as you have a scheduled call back in both of your diaries you will get the right kind of conversation when you next speak.

Share

August 27, 2011

A most excellent day… Blackhouse Leeds (Living Ventures Ltd)

Filed under: Blog,News,Recommendations — Rachel @ 9:49 pm

As some of you may know I have a daughter studying in East Yorkshire. This weekend after an extremely busy few months we decided that we would meet half way in Leeds and have a bit of a girly day chilling.

Rhianne travelled over by train and I did the same from Merseyside. Leeds has hundreds of places to eat but we decided to try the Blackhouse. I’ll get to the point and tell you why I feel compelled to share our experience.

This blog is all about service, standard, experience. quality, expectations and obviously sales.

When we arrived we were greeted by a lovely young lady who showed us to our table in the corner of an elegantly designed dining area. Every single table was meticulously clean. The venue is very modern, lovely polished wood, plenty of light through the spotless windows and the decor sleek and very classy. every table not in use was prepared to the same standard of perfection (even those outside). The team clearly all enjoy their work and were polite, welcoming and friendly. Ashley (our waiter) was outstanding and made sure that we were attended to constantly without being over attentive. It seemed only right that we tested a few of the extensive range of cocktails on the menu.

The meal: Menu

We ordered:

WARM BAKED LOAF with balsamic and olive oil (v)

GARLIC RUB bread
rub the chargrilled bread with raw garlic then drizzle on the virgin oil (v)

ROCK OYSTERS
With oysters it is all about the water; from the Sound of Cumbrae
on the west coast of Scotland. Served with chopped shallots in
sherry vinegar with lemon and Tabasco on the side.

POACHED SMOKED HADDOCK with wilted baby spinach, poached egg and béarnaise sauce.

RUMP 310g
The leanest cut with a big, bold flavour, at its best medium rare
and not recommended beyond medium.

Every dish was perfect but the fish was amazing!!!! I have never had haddock prepared, cooked, presented and tasting so wonderful. There was just the right amount, I didn’t have any sides with it as the starters we had were plentiful (I obviously pinched some of Rhiannes home cut chips – as a parent it is my right).

The service was perfect, the standard was exactly what you would expect from a Living Ventures dining experience. The quality of the ingredients were to an exceptionally high standard.

All of the above ensure that we return and spread the word about our day in Leeds at the Blackhouse

Good work all of you. Today has been an absolute pleasure and will be a day that I remember for a very long time. I absolutely promise that we will return and I will sing your praises at every opportunity. This in turn equates to more…

SALES!

Thanks guys!!!

The Blackhouse Grill – Leeds
31-33 East Parade
Leeds
LS1 5PS

Tel: 0113 246 0669

Share

August 4, 2011

Changing Direction

Filed under: Blog,Inspiration — Rachel @ 9:21 am

How many of us throughout our lives have felt like things are completely out of control?

Sometimes, with even the best planning, things change… You could be working quite happily with a business doing what you do every single day when suddenly it all goes belly up. Maybe the company goes out of business, perhaps they sell or merge, maybe in a smaller family business the owner decides to go and climb a mountain or relocate to Australia. Sometimes things do change. The question I am asking is what do you do in that situation? Do you put your head in your hands and panic for a few weeks then change course? Do you give up on your dream job and go do something else? Do you settle for anything to bring the cash in? I’m a firm believer in that we can learn a great deal from our animal friends:

Naturally, these guys just pick themselves up, continue with their destination adjusting their path a little bit, re-group and simply carry on regardless. You don’t see these stop, dwell on how upsetting it all is, discuss which way to go, have a few meetings and vote etc. They have a strong leader, a vague idea of their direction and an amazing ability to simply get on with it all :0)

Share